Prices & Opening Times
When are we open?
We are open 7 days a week :
We are appointment only for viewings and book viewings. Please contact us for a booking.
All boarding check in and pick up times are by allocated time slots between 10- 3pm. No check in is accepted after 3pm.
For day-care we are open 8:30am-5:30pm 7 days a week. Times may vary in winter months.
When are we closed?
2026 :
1st June 5:30pm – reopen 8th June
21st August 5:30pm – reopen 31st August
1st October 5:30pm – reopen 5th October
13th December 5:30pm – reopen 28th December
2027 :
26th February 5:30pm – reopen 8th March
26th June 5:30pm -reopen 6th July
1st Oct 5:30pm – reopen 5th October
14th 5:30pm – reopen 29th December
1st & 2nd March
2nd – 8th June Inclusive
23rd -31st August Inclusive
14th -28th December Inclusive
The below prices are our standard prices . We may apply an additional charge for dogs that have specific needs or who require more care. Where shorter stays are required during peak minimum stay periods; we will look to consider these on application. Prices may vary from standard rates.
We may also charge a discretionary surcharge for long stay bookings exceeding 14 nights.
Boarding
*All boarders must complete a 1-night stay temperament assessment once registered prior to a longer stay. This is without exception.
Providing loving care when you’re not there is our mission. Whether your dog is older or nervous, joyful and full of spirit we have a range of family kennels and a quiet block. With having 10 kennels we can provide more time to a one to one relationship with your dog.
We offer a wash & dry for your dog’s return home, smelling lovely – fresh from the spa! Only £20.
Please contact us for more information
Payments & Charges 2024/25
1 Dog : £40 per day
2 Dogs Sharing : £60 per day
3 Dogs Sharing : £70 per day
4 dogs sharing : £80 per day
5 dogs on application and subject to breed/size.
Check in is 10am unless pre agreed and this will be charged for.
Pick up on check out day by appointment only between 10am -12pm and 2pm and 4pm unless pre agreed with the owner.
Bookings from 28th December to 1st January (inclusive) are charged as double kennel rate.
Peak Period bookings :
During peak periods, a minimum stay applies:
5 nights minimum – Easter, July, & August.
4 night minimum stay – May bank holiday, June & September
We charge an additional £1 per dog, per night when a customer wishes to use kennel food (dry/wet Harringtons & Butchers)
If you require a check in time outside business terms, we charge from £20 and this has to be pre agreed with the owner.
Please note : Due to licensing requirements, any dogs sharing must be from the same household.
Daycare
All bookings will be allocated their own kennel unit. Dogs will be able to have their own space to sleep, eat and rest in between lots of play away from the kennel. This includes feeding if required and flexible check in and checkout times. Regular booking discounts available on request and will be subject to time of year.
Prices :
Single Dog : £27 per day
For multiple dogs or days please enquire
Please note: Due to licensing requirements, any dogs sharing must be from the same household.
*Discounts available for regular block bookings
A £10 charge per dog for all bank holidays.
· Boarding prices are charged per day regardless of drop off time.
· Deposits are required for all bookings. No bookings are held until a customer completes registration, vaccine proofs and secures a date with a deposit.
· For day care bookings, these will be available all year and will be offered second to boarding places during peak periods.
· All deposits are non- refundable, non- transferable and are deductible from the final balance.
· Any booking collected prior to the agreed check in stay will not be funded.
· Any over-night bookings cancelled within 14 days of stay will be required to pay the outstanding balance.
· All guests will be required to have a minimum 1night stay prior to boarding. During this trial we ask you to have no plans should we require your dog/s to be collected. We aim to offer this all year where we have a free kennel. Sometimes due to capacity we may require a short notice change to the date and have to rebook, but this will still be prior to your long term stay.
· We require a 30% (or minimum £50) non-refundable and non-transferable deposit to secure dates.
· For each change to the original booking dates a £10 admin charge will apply and be added to the balance.
· For changes to the original booking that decrease the number of days stay, the deposit will be reallocated to the new booking on a pro rata basis based on the number of new days. So please be aware you may lose part of your original deposit
· All balances will be due no less than 21 days prior to check in or the kennel will be released, and deposits will not be refunded.
· We pride ourselves on a high level of care and adapting to accommodate dogs with specific needs. We will continue to do this but please be aware we may charge for specific needs and requests to allow for additional staffing where required.
· No refunds of deposit or balance will be given in the event of failure to provide correct vaccines to include the kennel cough vaccine (no less than 14 days prior to check in) and annual booster with the required times.
· We will not accept dogs or refund dogs’ holidays where a dog is unwell or not fit to board. If there are discrepancies a vet letter for fitness to board must be produced and the kennel owner made aware no less than 7 days prior to boarding. On receipt of the vet letter, it is k9-retrerats discretion as to any additional cost to accommodate the dog’s needs.
· Checked in Medication requirements will not be given or accepted if it has to be administered outside the hours of 7am-7pm. No medication without prescription will be given or accepted.
Payments
We require a 30% (or minimum £50) non-refundable and non-transfusable deposit to secure dates.
For temperament sessions these will be charged at the normal rate.
Payment is by BACS. All balances are due prior to check in by BACS.
Bank details :
Nicola Cygler – Starling Business Bank Account
Sort Code : 60-83-71
Account No : 53508402
